Shipping policy
Shipping Region
We currently ship within Canada only.
Processing Time
Orders are processed and shipped within 1–2 business days after the order is placed, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Method
Orders are shipped using standard shipping by default, with express shipping available at checkout where applicable.
We may use carriers such as UPS, Purolator, and UniUni.
Shipping Costs
Standard shipping is included in the product price.
Express shipping, where available, is offered at an additional cost and will be displayed at checkout.
From time to time, we may offer promotional shipping upgrades or limited-time shipping offers.
Estimated Delivery Time
Delivery to major Canadian cities typically occurs 3 to 9 business days after shipment.
Delivery times may vary for rural or remote locations, and delays may occur due to carrier conditions, weather, or other factors beyond our control. Delivery timelines are estimates and not guaranteed.
Order Tracking
Tracking information will be provided by email once your order has shipped.
Please allow up to 24 hours for tracking updates to appear after shipment.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses.
Lost, Delayed, or Damaged Shipments
If your order is delayed, lost, or arrives damaged, please contact us directly with your order details.
All shipping issues are reviewed on a case-by-case basis.
Delivery Confirmation
If a shipment is marked as delivered by the carrier but not received, customers must contact us within a reasonable timeframe so we can assist with an investigation.